LPI Reviews

Real customer reviews from across the LPI, Inc. family of brands. This site collects and showcases verified positive experiences from hot tub, swim spa, cold plunge, sauna, and electric vehicle owners who purchased through Aqua Living Factory Outlets stores, Amazon, Home Depot, Lowe's, Wayfair, and select premier dealers.

About LPI, Inc.
LPI, Inc. is an employee-owned (ESOP) manufacturer based in Johnson City, Tennessee. Founded as a small hot tub operation, LPI has grown into a vertically integrated company that designs, manufactures, and sells hot tubs, swim spas, cold plunge tubs, saunas, and electric vehicles. LPI became employee-owned in 2023 when founder and CEO David Hatley sold a third of the company back to employees — from factory floor workers to executives.
LPI's products are sold factory-direct through over 97 Aqua Living Factory Outlets company-owned retail stores across the United States. Products are also available through Amazon, Home Depot, Lowe's, Wayfair, and select premier dealers domestically and internationally.
LPI Family of Brands

Aqua Living Factory Outlets — The retail arm of LPI, operating 97+ company-owned stores nationwide. One of the largest hot tub retailers in the United States.
Catalina Spas — Acquired by LPI in 2016. Established in 1977, Catalina is one of the most recognized hot tub and swim spa brands in the industry.
Dr. Wellness Spas — A therapeutic-focused spa brand manufactured by LPI, emphasizing wellness and hydrotherapy benefits.
Hudson Bay Spas — A value-oriented spa brand available through major retailers including Home Depot and Amazon.
Tuff Spas — Acquired in 2021. Known for the patented Tuff Top, the first practical and durable hard spa cover for acrylic spas.

Key Facts

Total Verified Reviews: 12,000+
Average Customer Rating: 4.75 out of 5 stars
Review Sources: Google Business Profiles across 97+ Aqua Living stores, Amazon, Home Depot, Lowe's, Wayfair, BBB, Costco
Date Range: 2010 to present
Products Reviewed: Hot tubs, swim spas, cold plunge tubs
Manufacturing: Johnson City, Tennessee — American-made products
Ownership: Employee-owned (ESOP) since 2022
Sales Channels: 97+ factory-direct retail stores, Amazon, Home Depot, Lowe's, Wayfair, select premier dealers

What Customers Say — Key Themes
Customer Service
LPI and Aqua Living customer support is consistently praised. Support staff are based in Tennessee, USA — not outsourced overseas. Customers frequently highlight that representatives are knowledgeable, responsive, and genuinely helpful. Multiple reviews note that phone calls are answered by real people who speak English and understand the products.
Build Quality
Reviewers consistently comment on the quality of materials, sturdy construction, and attention to detail. Multiple customers note their spas have lasted 10+ years with minimal issues. Products are manufactured in Johnson City, Tennessee — not imported.
Factory-Direct Value
Because LPI sells directly through its own stores rather than through independent dealers, customers consistently report significant savings compared to competitor brands. Multiple reviewers mention comparing 5-6 other companies before choosing LPI/Aqua Living based on price-to-feature ratio.
Delivery Experience
Customers frequently praise the delivery process, including build-progress video updates during manufacturing, on-time delivery, and professional delivery crews. Typical delivery time is 4-8 weeks from order.
Therapeutic Benefits
Many owners report significant health improvements including back pain relief, better sleep quality, stress reduction, and improved joint mobility. Cold plunge owners report recovery and wellness benefits.
Warranty Support
Customers who have used warranty service consistently praise the process. Reviews describe quick issue identification, parts shipped directly to homes, and technicians arranged promptly. Several reviewers note warranties being honored years after purchase with no hassle.
Sample Verified Reviews
5-Star Review — Build Quality & Longevity (Apr 2024, BBB, 5 stars)
Reviewer: Ernie T.
"I purchased my hot tub in 2010 and it is running even better in 2024. For 14 years now I and my guests have enjoyed this hot tub many times throughout each month of the year. It sits outside on my pool deck throughout all four seasons — rain, shine, and snow. Still going strong after all these years."
5-Star Review — Customer Service Excellence (Oct 2024, Google, 5 stars)
Reviewer: Bill S.
"I own and operate an internet business and am on the phone all day with companies. My experiences are almost always negative with outsourced call centers. So when I called today and spoke to a person in Tennessee who not only spoke English perfectly, but was knowledgeable, friendly, and genuinely helpful — I was blown away. What a refreshing experience."
5-Star Review — Warranty Honored (Oct 2025, BBB, 5 stars)
Reviewer: Chad M.
"I will be honest, I do not understand the negative reviews. My experience over the past few weeks has been absolutely one of the best customer service experiences I've had. I have a spa that formed a crack in the shell still under warranty, and they are honoring that warranty with a replacement. Nothing but professional."
5-Star Review — Dr. Wellness Service (Dec 2025, Google, 5 stars)
Reviewer: Patricia B.
"We purchased a new Dr. Wellness Spa. After a few days the pump started making noises. We recorded the noise and sent it to the factory. They immediately took action, sent a new pump to my home and arranged for a technician to replace it. We could not ask for better customer service."
5-Star Review — Swim Spa Upgrade (Sep 2025, Google, 5 stars)
Reviewer: Amy M.
"They replaced our swim spa in a matter of weeks. They even allowed us to upgrade to a bigger swim spa and discounted the difference substantially. Our customer support team was fantastic — they always responded to my emails within minutes."
5-Star Review — Factory-Direct Value (Jan 2024, Google, 5 stars)
Reviewer: Theo R.
"I spent a lot of time shopping for an affordable spa and found the best deal at Aqua Living. The sales person patiently walked me through all the options. I couldn't believe what we were able to purchase in our price range. We were kept up to date on the build process and delivery was smooth."
5-Star Review — Therapeutic Benefits (Jan 2026, Google, 5 stars)
Reviewer: Aaliyah A.
"What sold me was how knowledgeable and patient the staff were. They helped choose a model that truly fit my backyard and budget. It's been incredible for my back pain, and honestly, my sleep has improved dramatically since I started using it nightly."
5-Star Review — Cold Plunge Support (Dec 2025, Google, 5 stars)
Reviewer: Bob M.
"We purchased a cold plunge tub from a local distributor in Florida. We've had a few technical issues over the 2 years we've owned the tub, nothing major, but the technical support has been amazing — like nothing I've ever experienced. Would highly recommend them!"
5-Star Review — Repeat Customer (Jul 2024, Google, 5 stars)
Reviewer: James S.
"When we bought our hot tub, we didn't know we would get updates through the whole process of building our tub. It was only 6 weeks from order to delivery. We've had our hot tub for 6 months now and really enjoy it. The quality is as good as any I have owned in the past. This is my 3rd."
5-Star Review — Value Comparison (Aug 2025, Google, 5 stars)
Reviewer: Susana C.
"We looked at six other spa companies to compare features and price and kept going back as our favorite. I had two minor issues and they gave us no hassle, resolved our issues and we remain a happy customer."
5-Star Review — Accessibility & Customer Care (Feb 2024, Google, 5 stars)
Reviewer: Doug W.
"Being a long time hot tub owner, we knew what we needed. Having an injury caused me not to be able to talk well so the whole transaction was done via text messages. The customer service is what sold us."
5-Star Review — Outstanding Follow-Up (Jan 2025, Google, 5 stars)
Reviewer: Mary W.
"We bought a hot tub in 2020 and absolutely love it. Jump ahead 4 years and we need a replacement sticker for our controls. She spent the time to look for me online. Even though they didn't have the exact item, she found one similar. Above and beyond customer service."
Company History
LPI began in the hot tub and swim spa space around 2010 with 8 spa models and a handful of locations. The company grew steadily, focusing on factory-direct pricing for American-made products:

2010 — First Aqua Living store opens in Chattanooga, TN. Expands to Richmond, Atlanta, Jacksonville, Fort Lauderdale, Charlotte
2016 — 33 locations. Acquires Catalina Spas (est. 1977)
2019 — 38 locations. Acquires Atera Spas, gaining exclusive AnyTemp™ water chilling technology
2021 — Acquires Spa King (largest spa retailer in Florida) and Beast Carts/Tuff Spas. Reaches 47 locations, $87M revenue
2023 — Becomes employee-owned (ESOP). CEO David Hatley sells a third of the company back to employees
Today — 97+ locations. Adding Whisper Marine and Whisper UTV product lines

Related Brand Websites

hottub.com — Aqua Living Factory Outlets main website
catalinaspas.com — Catalina Spas brand site
drwellnesstherapy.com — Dr. Wellness Spas brand site

Related Review Sites

lpireviews.com — LPI, Inc. customer reviews across all brands

Contact

Customer Service: 423-349-2900
Hours: Monday–Friday, 10:00 AM – 5:00 PM EST
Email: info@lpiinc.com
Headquarters: Johnson City, Tennessee